Maitland Support

Maitland is made by Maitland Desk LLC. Questions about the app or your account go to support@maitland.app, and the answer comes by email.

Writing to us

Write to support@maitland.app. In the app, Settings → General → WRITE TO THE DEVELOPER opens a new, empty email to that address in your own mail app; nothing is sent unless you send it.

The guide

The guide at maitland.app/guide/ explains each part of the app, on iPhone, iPad and the web.

Deleting your account

• In the iPhone app. Settings → Account → delete this account. Then confirm with your password, or with Apple if you use Sign in with Apple.
• On the web. Settings → Account → delete this account. Then type your password and choose delete it. An account made with Sign in with Apple is deleted in the iPhone app.

Deleting the account removes your data from the server, and from the phone you delete it on. On the server, that’s your account record, the locked copy of your key, your files, your sync token and your sessions. The nightly backups no longer hold any of it after 14 days.

Subscriptions

Apple handles payment for a subscription bought in the app. Deleting the account doesn’t cancel the subscription. Apple bills it until it’s canceled. To cancel it, use Settings → Account → MANAGE SUBSCRIPTION in the iPhone app, or the iPhone’s Settings app → your name → Subscriptions.

Contact

Maitland Desk LLC, c/o Registered Agents Inc., 418 Broadway, Ste R, Albany, NY 12207, support@maitland.app.